Refunds & Money-Back Guarantee

1) Our Guarantee

Yes, eligible DamnModz purchases are refundable. We stand behind every product and service sold through DamnModz. You should receive what you paid for, and it should work as described on the supported game, platform, and version.

If your purchase does not work as advertised, cannot be delivered as promised, or is affected by a covered ban, reset, revocation, removal, patch, or game update during the guarantee period, contact our support team.

We will first attempt to troubleshoot, repair, restore, replace, or redeliver the affected purchase. If the problem still cannot be resolved, you choose how we make it right:

100% refund: Receive everything you paid for the eligible order.
Free replacement: Receive a replacement product, account, session, service, or redelivery without paying again.
Full store credit: Receive credit for the complete amount paid toward another available DamnModz purchase.

This guarantee applies to all DamnModz products, services, and accepted payment methods.

2) What We Cover

Your guarantee begins when your order is marked as completed or when the purchased product, account, result, or service is delivered. Covered problems must be reported within 30 calendar days after completion or delivery.

Boosting, Bot Lobbies & Services

You cannot join or be placed into the promised lobby or session.
The purchased service cannot be completed or delivered as described.
The advertised boost, rank, camo, unlock, item, currency, or result does not work.
The completed result is missing, removed, reset, revoked, disabled, or banned during the coverage period.

Premade & Modded Accounts

The supplied login credentials do not work.
The account cannot be accessed after following the supplied instructions.
The account contents are materially different from the product-page description.
The advertised stats, ranks, currency, items, unlocks, or features are missing.
The account or its advertised contents are reset, removed, revoked, disabled, or banned during the coverage period.

Other Digital Products

The delivered product does not work on the supported platform or game version.
You receive an incorrect or materially different product.
A delivered code, key, item, currency package, or other digital product does not work as advertised.
The product remains unusable after the required setup and troubleshooting steps are completed.
A patch, update, publisher action, or compatibility change causes the product to stop working during the coverage period.

3) Choose How We Make It Right

When your claim is approved and troubleshooting does not resolve the problem, you may choose one of the following options.

100% Refund

Receive a refund of everything you paid for the eligible order. This applies to every payment method accepted by DamnModz. The refund will be returned to the original payment method whenever possible.

Free Replacement

Receive a replacement product, replacement account, repeat session, repair, restoration, or redelivery without paying again.

Full Store Credit

Receive store credit for 100% of the amount paid, issued to the email address connected to your original DamnModz order. The credit may be used toward another available DamnModz product or service.

When your claim qualifies, you will not be required to accept a replacement or store credit instead of a refund. The choice is yours.

4) Ban, Reset & Patch Protection

Games, platforms, and publisher systems can change without warning. Your purchase should not become worthless immediately after delivery because of a game-side change.

For 30 calendar days after completion or delivery, your purchase is covered if a game update, patch, ban, reset, revocation, removal, compatibility change, or publisher action causes the delivered product or result to stop working.

Covered issues may include:

A delivered rank, camo, unlock, item, currency balance, or other result being reset or removed.
A purchased account being banned, disabled, revoked, or made inaccessible.
A game update or patch breaking the compatibility of a delivered product or service.
A completed service no longer providing the advertised result because of a game-side change.
A delivered digital product, account feature, or unlock being revoked during the coverage period.

Our support team will first attempt to repair, restore, replace, or redeliver the affected purchase. If troubleshooting does not resolve the problem, you may choose a 100% refund, free replacement, or full store credit.

5) How to Use Your Guarantee

Contact DamnModz within 30 calendar days after your order is completed or delivered using one of the following methods:

Email [email protected].
Open a request through our Contact page.
Use the live-chat widget in the bottom-right corner of the website.

Please include:

Your order ID and order date.
The relevant game, product, and platform.
A clear description of the problem.
A screenshot or video clip showing the problem when reasonably available.

Our support team will review the order and provide a short troubleshooting checklist. The required steps will depend on the product or service and may include:

Confirming your game, platform, edition, region, account, or version details.
Repeating the supplied login, setup, lobby, session, or delivery instructions.
Checking whether the game or platform has recently been updated.
Disabling conflicting overlays, VPNs, virtual machines, antivirus tools, or firewall restrictions.
Allowing DamnModz to repair, restore, replace, or redeliver the affected purchase.

Customers must complete the reasonable troubleshooting steps supplied by our support team before a refund, replacement, or store-credit claim is approved.

If the product or service still does not work as advertised after troubleshooting is complete, you may choose a 100% refund, free replacement, or full store credit.

We aim to review and decide completed claims within 2 business days after all requested information and troubleshooting steps have been provided.

6) Refund Amount, Timing & Method

When you choose a refund and your claim is approved:

DamnModz will issue the approved refund within 3 business days of approval.
The refund will cover 100% of the amount paid for the eligible order.
The refund will be returned to the original payment method whenever possible.
This guarantee applies to all payment methods accepted by DamnModz.
After the refund is issued, allow approximately 3–5 additional business days for your bank or payment provider to display the funds.

Weekends, bank holidays, payment-provider reviews, network delays, and other circumstances outside DamnModz’s control may affect when an issued refund appears in your account.

Customers who choose a replacement or store credit will receive it through the email address connected to the original order.

7) Cancellations Before Fulfillment

An order may be canceled only when:

Fulfillment has not begun, and
The customer provides a valid cancellation reason that is reviewed and approved by DamnModz support.

Fulfillment may be considered to have begun when DamnModz starts processing, preparing, scheduling, assigning, purchasing, transferring, modifying, or delivering any part of the order.

This may include preparing a lobby, assigning a worker, starting account work, purchasing or transferring digital items, generating credentials or codes, or delivering any part of the purchased product or service.

Once fulfillment begins, the order cannot be canceled. The completed order will still be protected by this 30-Day Money-Back Guarantee when it qualifies under the conditions on this page.

Wrong Platform or Game Version

Customers are responsible for selecting the correct game, platform, edition, region, and version before purchasing.

If you selected the wrong platform or version and contact us before processing begins, we may allow you to swap the order to another available DamnModz product or service.

Wrong-platform or wrong-version purchases are not eligible for a refund solely because the incorrect option was selected. If the order has already been processed or delivered, it is non-refundable for that reason.

8) What Is Not Covered

The DamnModz guarantee protects genuine customers when a purchased product or service fails. It does not cover issues caused by customer actions, misuse, fraud, or circumstances unrelated to the advertised product or service.

Refusing troubleshooting: A claim cannot be approved when the customer refuses to complete the reasonable troubleshooting steps supplied by DamnModz.
Incorrect customer information: Issues caused by supplying an incorrect game ID, account, platform, region, version, login, or other required information.
Customer interference: Logging in, changing credentials, interrupting a session, modifying an account, or otherwise interfering while fulfillment is in progress.
Unsupported software or configurations: Problems caused by third-party injectors, overlays, cracked clients, modified game files, virtual machines, VPNs, antivirus software, firewall restrictions, or other unsupported configurations.
Failure to follow instructions: Issues caused by ignoring the delivery, login, setup, lobby, session, account-security, or troubleshooting instructions supplied by DamnModz.
Wrong platform after processing: Orders purchased for the wrong platform, game, edition, region, or version after processing or delivery has begun.
Buyer’s remorse: Changing your mind, no longer wanting the purchase, or finding the same or a similar product elsewhere for a lower price.
Resale, transfer, or sharing: Reselling, transferring, renting, or sharing products, services, sessions, accounts, credentials, or licenses with another person.
Fraud or guarantee abuse: False claims, altered evidence, payment fraud, repeated abusive claims, or attempts to keep a delivered product while also obtaining an improper refund.
Issues reported after the coverage period: Problems first reported more than 30 calendar days after the order was completed or delivered.

Outside the covered situations described on this page and approved cancellation requests made before fulfillment begins, completed digital orders are final.

9) Chargebacks & Payment Disputes

Please contact DamnModz support before filing a chargeback or payment dispute. Our team is available to investigate the issue, complete troubleshooting, and review your order under this guarantee.

Opening an unjustified or fraudulent chargeback may pause ongoing services while the dispute is investigated. It may also result in the related product, license, account, access, or credentials being suspended or revoked.

Contacting us first gives our team the opportunity to resolve the issue directly and provide an eligible refund, replacement, or store credit without unnecessary delays.

10) Legal Rights

This guarantee does not exclude or limit any non-waivable rights you may have under applicable consumer-protection laws. Where applicable law provides greater rights than this policy, the applicable law will control.

Our Terms & Conditions apply to every purchase. This page explains the additional refund, replacement, store-credit, ban-protection, reset-protection, and patch-protection benefits provided by the DamnModz 30-Day Money-Back Guarantee.