Returns & Refunds — Money-Back Guarantee
We provide boosting services, bot lobbies, unlocks, and premade/modded accounts across PlayStation, Xbox, and PC. These are instant/fast-delivery digital goods. As such, all sales are final except under the Money-Back Guarantee below.
1) What our guarantee covers
If a DamnModz product doesn’t work as described on a supported game platform after completing our quick troubleshooting, you may choose a 100% refund or a free replacement.
Boosting / Bot Lobbies are covered if:
- You cannot join or be placed in the promised lobby/session, or
- The advertised boosts/unlocks/camos/ranks don’t work after we run the session for you.
Premade / Modded Accounts are covered if:
- Login credentials do not work on first use, or
- Account contents (stats/currency/unlocks) are not as listed on the product page.
2) What isn’t covered
- Unsupported setup or wrong build: buying for a platform/version we don’t support at that time, or buying for the wrong platform.
- Customer-side conflicts: third-party injectors/overlays, modified game files, cracked clients, AV/firewall/VM/VPN blocks, or not following session/join instructions.
- Misuse / bans: actions that breach the game’s Terms or our safety guidance.
- Buyer’s remorse: change of mind or found it elsewhere cheaper.
- Resale/Sharing: You may not resell, transfer, rent, or share boosts, sessions, or account credentials with any third party. All licenses are non-transferable and for the original purchaser’s use only.
3) Patch Protection
If a game update lands within 7 days of your purchase and breaks delivery/compatibility, you can pick either:
- Immediate refund, or
- Free replacement/credit for another working product.
4) How to claim (7-day window)
Please open a ticket within 7 days of purchase via [email protected], Contact, or live chat (bottom-right widget). Include:
- Order ID as shown on purchase email, and date.
- Product title + platform (PS/Xbox/PC).
- Short description + a screenshot or clip showing the issue.
We’ll send a quick checklist (version check, join steps for lobbies, disable overlays/AV, clean cache/retry). If it still doesn’t work as advertised after that, you pick refund or replacement. We aim to decide within 2 business days after you complete the steps.
5) Timing & method
- Approved refunds are returned to the original payment method (processor/bank timelines apply).
- If you prefer, we can issue a replacement/credit to your DamnModz order email.
6) GTA account note
Where a GTA product page explicitly states a lifetime warranty for premade accounts, we honor it for that product (e.g., invalid login on first use or contents not matching the listing). Claims go through the same support channels.
7) Chargebacks & fraud
Please contact us first. Filing an unjustified chargeback may pause ongoing services and trigger license/credential revocation while we resolve the dispute.
8) Legal
This policy does not limit rights you may have under applicable consumer laws. Our Terms & Conditions apply to all purchases; this page describes when we do refund despite digital-goods finality.